Shipping policy
Please note that this shipping policy pertains specifically to orders shipped within the European Union. We are delighted to offer shipping services to our customers within Belgium, Germany, France, Portugal, Spain, Italy and the Netherlands. Please take a moment to familiarize yourself with our shipping policy outlined below:
Processing Time: Upon receiving your order, Baldakijn processes it within 1-5 working days. This process involves verifying your items, carefully packaging them, and preparing them for shipment. Kindly note that processing times may experience slight extensions due to unforeseen circumstances or peak season and holidays.
Exceptions: Made-to-order items require additional time for production, customisation, and quality assurance. Processing times for made-to-order items vary depending on the complexity of the design and materials involved. An estimated processing time will be provided for each made-to-order item.
Shipping Time: Following the processing period, your order is promptly dispatched to the address provided during checkout. Typically, shipments within the European Union arrive within an estimated 5-10 days. However, please be mindful that unforeseen circumstances such as customs inspections or postal service delays may occasionally impact delivery times. We kindly ask you to check the track-and-trace service for accurate and live shipping information.
Shipping Methods and Carriers: At Baldakijn, we prioritize the utilization of reputable shipping methods and trusted carriers to ensure the safe and efficient delivery of your order. The specific carrier employed may vary based on factors such as destination and package dimensions. Rest assured, you will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress with ease. This information may vary accordingly to the chosen carrier.
Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. During the checkout process the shipping fee will be displayed. Please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient.
Order Tracking: Upon shipment, you will receive an email containing a tracking number to monitor the status of your order. Please allow a brief period for the tracking information to become available in the carrier's system.
Order Modifications and Address Changes: Should you require any modifications to your order or need to update the shipping address after placement, please reach out to us as soon as possible. While we endeavour to accommodate your requests, please be advised that changes may not be feasible if the order has already undergone processing or shipping.
Order Delivery and Non-Receipt: Should your order fail to arrive within the estimated delivery timeframe, please contact us. We will promptly investigate the matter and work with the carrier to resolve any issues encountered.
Please ensure that the shipping address provided during checkout is accurate and complete. Baldakijn cannot be held responsible for orders dispatched to inaccurately provided addresses or for any additional costs incurred due to address errors.
Should you have any further questions or concerns regarding our shipping policy, please do not hesitate to reach out to us at hello@baldakijn.com. We are here to assist you.
